Privacy Policy

Last updated: April 24, 2026

Welcome to Go Happy Clean ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our app and services.

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account: name, email address, phone number, and password
• Book a service: service address, preferred date and time, and special instructions
• Make a payment: payment information processed securely through Stripe
• Apply as a cleaner: name, address, work experience, and availability
• Rate a service: star ratings and written reviews

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and confirm your cleaning service bookings
• Connect customers with qualified cleaners
• Process payments securely through Stripe
• Send booking confirmations and service updates via email
• Improve our services and user experience
• Respond to your questions and support requests
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Cleaners: We share your service address and booking details with the assigned cleaner to complete your service
• Stripe: We use Stripe to process payments. Stripe's privacy policy applies to payment data
• Google Maps: We use Google Maps to display service locations to cleaners
• Law enforcement: When required by law or to protect rights and safety

4. Payment Information

All payment processing is handled by Stripe, a secure third-party payment processor. We do not store your full credit card information on our servers. A $50 deposit is collected at booking to secure your appointment. This deposit is deducted from your total service cost.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encrypted passwords using industry-standard hashing
• Secure HTTPS connections for all data transmission
• Secure payment processing through Stripe
• Limited access to personal data by authorized personnel only

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the email below.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Location Information

We collect service addresses that you provide when booking. We use Google Maps to display locations to assigned cleaners. We do not track your real-time GPS location.

10. Third-Party Services

Our app uses the following third-party services:

• Stripe — Payment processing (stripe.com/privacy)
• Google Maps — Location display (policies.google.com/privacy)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Rhode Island, United States. Our services are available in Rhode Island and Massachusetts.